Entrust digital signature does not work after it passes through the SMTP connector

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SYMPTOMS

When you use Entrust Messaging Server to add digital signatures to e-mail messages, the signatures do not work after they pass through the Simple Mail Transfer Protocol (SMTP) connector. This problem affects messages that are encoded in a character set other than the Western European set.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version         Size       File name
--------------------------------------------------------------
25-Nov-2002  23:01  6.0.6372.0      3,915,776  Cdoex.dll
25-Nov-2002  23:01  6.0.6372.0      3,567,616  Excdo.dll
25-Nov-2002  22:40  6.0.6372.0        258,048  Exmime.dll
25-Nov-2002  22:46  6.0.6372.0      1,691,648  Exoledb.dll
25-Nov-2002  21:36  6.0.6372.0      2,256,896  Mdbmsg.dll
25-Nov-2002  21:21  6.0.6372.0         32,768  Mdbrole.dll
25-Nov-2002  22:39  6.0.6372.0      4,587,520  Store.exe

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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