"Stop error code 0x000000E3 (RESOURCE_NOT_OWNED)" error occurs when redirector thread tries to release a lock

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Article ID: 810038 - View products that this article applies to.
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SYMPTOMS

Under certain stress conditions, you may receive the following error message in Rdbss.sys when a redirector thread tries to free a lock that it no longer owns:
Stop 0x000000E3 (881d88b8 890548a0 87fd7968 00000003) RESOURCE_NOT_OWNED.
NOTE: The last argument is always 00000003.

This problem was originally reported on several large Windows 2000 Terminal Server installations but it can also occur with Windows 2000-based servers.

CAUSE

This problem occurs if you applied a hotfix that includes redirector files (Mrxsmb.sys and Rdbss.sys). Specifically, this problem occurs if you apply the Q324627 hotfix that is described in the following Microsoft Knowledge Base article:
324627 A Network File Cannot be Opened if the File is Locked

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Hotfix Information

The following files are available for download from the Microsoft Download Center:

All Languages:

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Download the 810038 package now.

Japanese NEC:

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Download the 810038 package now.
Release Date: January 31, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version          Size      File name
---------------------------------------------------------
05-Nov-2002  14:35  5.0.2195.6114    371,536   Mrxsmb.sys
05-Nov-2002  14:35  5.0.2195.6114    132,944   Rdbss.sys
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

The following sections describe the hotfixes that cause this problem.

Hotfixes That Are Replaced by 810038

The following hotfixes have been replaced by the hotfix that is described in this article. If you have applied any of the hotfixes described in this section, download the hotfix that is described in this article, and then apply it .
  • 315819 STOP 0x50 error occurs in Mrxsmb.sys when the Digital Dashboard is loaded
  • 327498 Files may appear to be empty with an older redirector
  • 327643 You receive a "Stop 0x000000CE" error message during shutdown
  • 328776 A "Stop 0x000000C2" error occurs when you try to close a file on a network share
  • 326826 Some programs may be slow when accessing files on a network share
  • 329175 Rdbss.sys may cause STOP 0xA error
  • 321613 Stop 0x0a Error in nt!ExpBoostOwnerThread() on Windows 2000 Server
  • 331018 Files larger than 4 GB are truncated during a restore if an EMC device is used
  • 331484 "Stop 0x00000048" occurs when you stop the Computer Browser service
  • 330086 You receive a "Stop 0x1E" error message intermittently in Windows 2000
  • 324443 A deadlock condition may occur in the Network Redirector

Hotfixes That Have Been Reissued

If you have applied the following hotfixes, these hotfixes have been reissued with modified file attributes. If you have applied these hotfixes, download the new hotfix and reapply it. These hotfixes have to be rebuilt individually because they contain more dependent files. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
328284 Some files and folders that are not configured to be made available offline are cached

Properties

Article ID: 810038 - Last Review: January 31, 2012 - Revision: 8.0
APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
Keywords: 
kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbwin2000presp4fix kbfix kbbug KB810038

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