Stop 0x000000E3 error occurs when redirector thread tries to release a lock

View products that this article applies to.

SYMPTOMS

Under certain stress conditions, you may receive the following error message in Rdbss.sys when a redirector thread tries to free a lock that it no longer owns:

Stop 0x000000E3 (881d88b8 890548a0 87fd7968 00000003) RESOURCE_NOT_OWNED.

NOTE: The last argument is always 00000003.

This problem was originally reported on several large Windows 2000 Terminal Server installations but it can also occur with Windows 2000-based servers.

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CAUSE

This problem occurs if you applied a hotfix that includes redirector files (Mrxsmb.sys and Rdbss.sys). Specifically, this problem occurs if you apply the Q324627 hotfix that is described in the following Microsoft Knowledge Base article:

324627 (http://support.microsoft.com/kb/324627/EN-US/ ) A Network File Cannot be Opened if the File is Locked

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/ ) How to obtain the latest Windows 2000 service pack

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Hotfix Information

The following files are available for download from the Microsoft Download Center:

All Languages:

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Download the 810038 package now. (http://microsoft.com/downloads/details.aspx?FamilyId=83E6F78A-B2ED-4FF4-996E-D29FC44D6B43&displaylang=en)

Japanese NEC:

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Download the 810038 package now. (http://microsoft.com/downloads/details.aspx?FamilyId=AE1A950C-3455-4D69-9FD6-41F81F2938E2&displaylang=ja)

Release Date: January 31, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version          Size      File name
---------------------------------------------------------
05-Nov-2002  14:35  5.0.2195.6114    371,536   Mrxsmb.sys
05-Nov-2002  14:35  5.0.2195.6114    132,944   Rdbss.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

The following sections describe the hotfixes that cause this problem.

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Hotfixes That Are Replaced by 810038

The following hotfixes have been replaced by the hotfix that is described in this article. If you have applied any of the hotfixes described in this section, download the hotfix that is described in this article, and then apply it .

315819 (http://support.microsoft.com/kb/315819/ ) STOP 0x50 error occurs in Mrxsmb.sys when the Digital Dashboard is loaded
327498 (http://support.microsoft.com/kb/327498/ ) Files may appear to be empty with an older redirector
327643 (http://support.microsoft.com/kb/327643/ ) You receive a "Stop 0x000000CE" error message during shutdown
328776 (http://support.microsoft.com/kb/328776/ ) A "Stop 0x000000C2" error occurs when you try to close a file on a network share
326826 (http://support.microsoft.com/kb/326826/ ) Some programs may be slow when accessing files on a network share
329175 (http://support.microsoft.com/kb/329175/ ) Rdbss.sys may cause STOP 0xA error
321613 (http://support.microsoft.com/kb/321613/EN-US/ ) Stop 0x0a Error in nt!ExpBoostOwnerThread() on Windows 2000 Server
331018 (http://support.microsoft.com/kb/331018/ ) Files larger than 4 GB are truncated during a restore if an EMC device is used
331484 (http://support.microsoft.com/kb/331484/ ) "Stop 0x00000048" occurs when you stop the Computer Browser service
330086 (http://support.microsoft.com/kb/330086/ ) You receive a "Stop 0x1E" error message intermittently in Windows 2000
324443 (http://support.microsoft.com/kb/324443/ ) A deadlock condition may occur in the Network Redirector

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Hotfixes That Have Been Reissued

If you have applied the following hotfixes, these hotfixes have been reissued with modified file attributes. If you have applied these hotfixes, download the new hotfix and reapply it. These hotfixes have to be rebuilt individually because they contain more dependent files. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/ ) The Datacenter Program and Windows 2000 Datacenter Server product

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/ ) How to install multiple Windows updates or hotfixes with only one reboot

328284 (http://support.microsoft.com/kb/328284/ ) Some files and folders that are not configured to be made available offline are cached

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