Universal serial bus devices may not always be detected when you start or resume the computer in Windows 2000 or in Windows XP

Article translations Article translations
Article ID: 810090 - View products that this article applies to.
For a Microsoft Windows Server 2003 version of this article, see 890426.
Expand all | Collapse all

On This Page

SYMPTOMS

You may experience one or more of the following symptoms on your Microsoft Windows XP Service Pack 1 (SP1)-based computer or your Microsoft Windows 2000 Service Pack 3 (SP3)-based computer:
  • Universal serial bus (USB) devices are not detected when you restart the computer.
  • USB devices are not detected after you resume the computer from hibernation or standby.
  • The computer uses 100 percent of CPU resources when you move the USB mouse.
  • The computer stops responding (hangs) when you resume the computer from standby when a USB mouse is connected.
  • The computer takes a long time to start or resume when a USB device is connected.
  • A yellow exclamation point with "Code 28" or "Code 31" appears on a USB device in Device Manager.
  • USB 2.0 Hi-Speed devices are detected as Full-Speed (USB 1.1) devices when your computer resumes from hibernation, even though they are plugged in to a USB 2.0-capable port.

RESOLUTION

Windows XP SP1

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version             Size   File name
-----------------------------------------------------------

17-Dec-2002  18:47  5.1.2600.1152      19,328  Usbehci.sys
17-Jan-2003  17:30  5.1.2600.1158     136,832  Usbport.sys

Windows 2000 SP3

Service Pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version             Size   File name
-----------------------------------------------------------

15-Jan-2003  11:46  5.00.2195.6655     19,696  Usbehci.sys
15-Jan-2003  11:46  5.00.2195.6655     49,776  Usbhub20.sys
20-Jan-2003  10:30  5.00.2195.6657    138,256  Usbport.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product

Properties

Article ID: 810090 - Last Review: August 29, 2007 - Revision: 10.2
APPLIES TO
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Media Center Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbperformance kbqfe kbwinxpsp2fix kboswin2000fix kbwin2ksp4fix kbwin2000presp4fix kbwinxppresp2fix kbfix kbbug KB810090

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com