OL2002: "File Not Found" Error Message When You Use the Common Dialog DLL to Open Multiple Outlook Message Files

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Article ID: 810194 - View products that this article applies to.
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When you run a macro that uses the Common Dialog DLL to open multiple Outlook e-mail message files (*.msg), you may receive the following error message:
File not found


This issue occurs because Outlook changes the Current Directory location to point to where the Outlook files are located when it loads the Outlook DLL files, and it never restores the original directory location. When you try to open the file, the Common Control DLL tries to verify whether the file exists by using the Current Directory location. Because the Current Directory location was altered, the Common Control DLL cannot verify the file.


Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Client Patch

   Date          Time       Size      File name     
   25-Nov-2002   18:38:15   184,832   Olkintl.msp

Full File Patch

   Date          Time       Size        File name     
   25-Nov-2002   18:41:40   1,864,704   Olkintlff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
   Date          Time    Version       Size        File name     
   13-Sep-2002   03:51   10.0.4510.0   113,224     Emablt32.dll     
   14-Nov-2002   19:34   10.0.4712.0   192,512     Emsabp32.dll     
   25-Nov-2002   18:49   10.0.4721.0   129,608     Emsui32.dll      
   23-Aug-2002   22:58   10.0.4420.0   854,600     Msmapi32.dll     
   13-Sep-2002   03:52   10.0.4510.0   531,016     Mspst32.dll      
   25-Nov-2002   18:50   10.0.4721.0   55,880      Olkfstub.dll     
   09-Aug-2002   03:21   10.0.4406.0   735,816     Outex.dll        
   06-Sep-2002   22:18   10.0.4503.0   1,972,808   Outllibr.dll     
   08-Nov-2002   21:46  10.0.4705.0    338,504     Pstprx32.dll     


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.


Article ID: 810194 - Last Review: October 26, 2013 - Revision: 2.6
  • Microsoft Outlook 2002 Standard Edition
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbofficexpsp2fix kbofficexppresp2fix kboffice2000sp3fix kboffice2000presp3fix kbfix kbbug KB810194

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