A rule in Outlook may cause Outlook 2002 to stop responding

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SYMPTOMS

A rule in Microsoft Outlook may cause Microsoft Outlook 2002 to stop responding (hang) after you start Outlook 2002 and then open the Rules Wizard.

Note Outlook 2002 stops responding temporarily, and eventually continues running after several minutes.

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CAUSE

This problem occurs because a rule points to a Microsoft Exchange Server that no longer exists. This rule may have been part of a migration from another system.

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RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll     
   11-Oct-2002  22:14  10.0.4608.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   15-Nov-2002  01:14  10.0.4712.0       539,208  Outlcm.dll       
   15-Nov-2002  01:14  10.0.4712.0     6,314,568  Outllib.dll      
   11-Oct-2002  22:14  10.0.4608.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   08-Nov-2002  21:47  10.0.4705.0       121,416  Outlph.dll

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll     
   11-Oct-2002  22:14  10.0.4608.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   15-Nov-2002  01:14  10.0.4712.0       539,208  Outlcm.dll       
   15-Nov-2002  01:14  10.0.4712.0     6,314,568  Outllib.dll      
   11-Oct-2002  22:14  10.0.4608.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   08-Nov-2002  21:47  10.0.4705.0       121,416  Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

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