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USB Devices May Not Work After You Unplug a Downstream USB Hub from the Host Controller

Article ID: 810400 - View products that this article applies to.

SYMPTOMS

If you unplug all your Universal Serial Bus (USB) devices from the host controller, the host controller may not respond when you plug these devices in again. Additionally, after you remove all these devices, your computer may stop responding (hang) during the shutdown process. This problem is more likely to occur if several USB hubs are cascaded and USB devices are connected to the cascaded hubs.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

The following file is available for download from the Microsoft Download Center:

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Download the 810400 package now.

(http://www.microsoft.com/downloads/details.aspx?FamilyID=4e370d0f-bca4-4a2a-9cde-dfe2da16672a&amp;DisplayLang=en)

Release Date: January 23, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/EN-US/ )

How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Size     File name
   -----------------------------------------
   21-Nov-2002   11:09   51,968   Usbhub.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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