Hyperlinks open in Internet Explorer instead of in default browser or Help and Support Center

View products that this article applies to.

SYMPTOMS

When you click a link in any of the following locations, the link may open in Microsoft Internet Explorer instead of in your default browser or in the Help and Support Center.

the Help and Support Center
the Accessibility Wizard
the Magnifier
the Narrator
the On-Screen Keyboard
the File and Settings Transfer Wizard
your Active Desktop

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

To resolve this problem, download the Critical Update: 810565. To do this, visit the following Windows Update Web site:

http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)

The following files are available for download from the Microsoft Download Center:

Windows XP 32-Bit

Collapse this imageExpand this image

Download the 810565 package now. (http://microsoft.com/downloads/details.aspx?FamilyId=EDEAB3C7-22B9-4D77-B0A4-5B4BB4D12FF0&displaylang=en)

Windows XP 64-Bit

Collapse this imageExpand this image

Download the 810565 package now. (http://microsoft.com/downloads/details.aspx?FamilyId=35278B8D-BB15-4FA5-8D7B-4917B6070C57&displaylang=en)

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

For 32-bit Windows XP:

   Date         Time   Version            Size    File name
   ---------------------------------------------------------
   20-Nov-2002  11:50  5.1.2600.1143     179,200  Accwiz.exe       
   26-Nov-2002  15:36  5.2.3644.0         10,752  Hh.exe           
   26-Nov-2002  15:35  5.2.3718.0        513,632  Hhctrl.ocx
   27-Nov-2002  11:50  5.2.3644.0         37,888  Hhsetup.dll      
   27-Nov-2002  11:50  5.2.3644.0        143,872  Itircl.dll       
   27-Nov-2002  11:50  5.2.3644.0        122,368  Itss.dll         
   20-Nov-2002  11:50  5.1.2600.1143      67,584  Magnify.exe      
   20-Nov-2002  12:22  5.1.2600.1143     230,400  Migwiz.exe       
   20-Nov-2002  11:50  5.1.2600.1143      51,200  Narrator.exe     
   20-Nov-2002  11:50  5.1.2600.1143     212,480  Osk.exe          
   27-Nov-2002  11:50  5.1.2600.1143      94,208  Pchshell.dll     
   27-Nov-2002  11:50  6.00.2800.1145  1,331,200  Shdocvw.dll      
   27-Nov-2002  11:50  6.00.2800.1145  8,239,616  Shell32.dll      
   27-Nov-2002  11:50  6.00.2800.1143    445,440  Urlmon.dll       

  For 64-bit Windows XP:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Nov-2002  16:50  5.1.2600.1143     304,128  Accwiz.exe       IA64
   26-Nov-2002  20:34  5.2.3644.0         13,824  Hh.exe           IA64
   26-Nov-2002  20:33  5.2.3718.0      1,517,152  Hhctrl.ocx       IA64
   05-Dec-2002  22:37  5.2.3644.0        100,864  Hhsetup.dll      IA64
   05-Dec-2002  22:37  5.2.3644.0        613,888  Itircl.dll       IA64
   05-Dec-2002  22:37  5.2.3644.0        356,864  Itss.dll         IA64
   20-Nov-2002  16:50  5.1.2600.1143     161,280  Magnify.exe      IA64
   20-Nov-2002  16:51  5.1.2600.1143      83,968  Narrator.exe     IA64
   20-Nov-2002  16:51  5.1.2600.1143     376,832  Osk.exe          IA64
   05-Dec-2002  22:37  5.1.2600.1143     340,480  Pchshell.dll     IA64
   05-Dec-2002  22:37  6.0.2800.1145   3,649,024  Shdocvw.dll      IA64
   05-Dec-2002  22:37  6.0.2800.1147  14,366,208  Shell32.dll      IA64
   05-Dec-2002  22:37  6.0.2800.1143   1,411,072  Urlmon.dll       IA64
   20-Nov-2002  16:50  5.1.2600.1143     179,200  Waccwiz.exe      X86
   26-Nov-2002  20:36  5.2.3644.0         10,752  Whh.exe          X86
   26-Nov-2002  20:35  5.2.3718.0        513,632  Whhctrl.ocx      X86
   26-Nov-2002  20:36  5.2.3644.0         37,888  Whhsetup.dll     X86
   26-Nov-2002  20:36  5.2.3644.0        143,872  Witircl.dll      X86
   26-Nov-2002  20:36  5.2.3644.0        122,368  Witss.dll        X86
   20-Nov-2002  16:50  5.1.2600.1143      67,584  Wmagnify.exe     X86
   20-Nov-2002  16:50  5.1.2600.1143      51,200  Wnarrator.exe    X86
   20-Nov-2002  16:50  5.1.2600.1143     212,480  Wosk.exe         X86
   25-Nov-2002  14:54  6.0.2800.1145   1,331,200  Wshdocvw.dll     X86
   25-Nov-2002  14:51  6.0.2800.1145   8,239,616  Wshell32.dll     X86
   20-Nov-2002  16:49  6.0.2800.1143     445,440  Wurlmon.dll      X86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION

Administrators can download this update from the Windows Update Catalog to deploy to multiple computers. If you want to obtain this update to install later or to install on more than one computer, search for this article ID number by using the Advanced Search Options feature in the Windows Update Catalog.

For more information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 (http://support.microsoft.com/kb/323166/ ) How to download updates that include drivers and hotfixes from the Windows Update Catalog

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with Only One Reboot

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