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The System Event Log Contains Many Event 61 Entries

Article ID: 810647 - View products that this article applies to.

SYMPTOMS

After you install Windows 2000 Service Pack 3 (SP3) , you may see many error event 61 entries in the System event log:

Event ID: 61
Event Type: Error
Event Source: Print
Description: The document document_name owned by username failed to print. Win32 error code returned by the print processor: 63(0x3f)

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Starting with SP3, every status other than 0 that is returned by the print processor is logged as error event 61. However, some status codes are not really errors. You must also evaluate the Win32 error code. For example, for status code 63 (0x3f), type the following line at a command prompt:

net helpmsg 63

This returns a "Your file waiting to be printed was deleted" message. This means that the user canceled the print job intentionally. This is already logged as informational event 13.

After you install the hotfix that is described in this article, event 61 is not logged for Win32 status 63 (0x3f).

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   04-Dec-2002  16:54  5.0.2195.6154  250,640  Localspl.dll
   04-Dec-2002  16:54  5.0.2195.6047   79,632  Spoolss.dll
   04-Dec-2002  16:54  5.0.2195.6044   84,752  Win32spl.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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