Article ID: 810807 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
Consider the following scenario. If the desktop heap cannot be allocated, new System log reports about the current exhaustion of the desktop heap in Microsoft Windows 2000 are not created. Therefore, you cannot detect the shortage of the desktop heap on a Windows 2000-based computer.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must install Windows 2000 Service Pack 3 (SP3) before you apply this hotfix.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 06-Oct-2004 06:25 5.0.2195.6974 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 05-Oct-2004 15:46 5.0.2195.6981 5,901,824 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 05-Oct-2004 15:55 5.0.2195.6983 1,632,848 Win32k.sys 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 05-Oct-2004 15:55 5.0.2195.6983 1,632,848 Win32k.sys 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
To resolve this problem, you must modify the following registry keys after you apply this hotfix:
Value name: DesktopHeapLogging
Value data: 1
Value name: EventMessageFile
Value data: %SystemRoot%\system32\win32k.sys;%SystemRoot%\system32\sp3res.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
After you apply this hotfix, the following event is written to the System log in Event Viewer if the desktop heap becomes full:
Event Type: Warning
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 810807 - Last Review: September 11, 2011 - Revision: 2.0