Article ID: 810905 - View products that this article applies to.
When you try to put your computer into standby or hibernate mode, you may receive the following error message:
If you disable com1, and then try to put your computer into standby or hibernate mode, you may receive the following error message:
The device driver for com1 is preventing the system from entering hibernation.
The device driver for com2 is preventing the system from entering hibernation.
This issue may occur if you have Quicken installed. This issue occurs because of the unsigned Mrtrate.sys driver that is installed by Quicken. The Mrtrate.sys driver is used by QuickBooks for background downloading.
To resolve this issue, contact Quicken support for a software update, or visit the following Intuit Web site:
http://www.intuit.com/support/quickenMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To work around this issue, disable the Mrtrate.sys driver. To do this, follow these steps: