XL2000: You Cannot Update Links to Workbooks That Are Located on a Secure Web Server

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SYMPTOMS

You may not be able to update links in an Excel workbook that is located on a secure Web server that uses the Web Folders feature. In this scenario, you may experience one or both of the following issues:

When you click Links on the Edit menu to update the links automatically, you receive an error message similar to the following:
Source file not found.
When you open the workbook to update the links automatically, the links are not updated to the most current values. "#REF!" may be displayed in the cells.

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CAUSE

These issues may occur if all of the following conditions are true:

The Excel workbook contains links to other Excel workbooks.

-and-
The Excel workbooks are located on a Web server that uses Web Folders.

-and-
The Web server is using Secure Sockets Layer (SSL) technology.

-and-
The formulas for the links that you want to update contain "https://" (without the quotation marks) in the path.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix should have the following file attributes or later:

Date          Time    Size        File name
-------------------------------------------
06-Dec-2002   23:38   1,676,448   Excel.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. The English version of this fix should have the following file attributes or later:

Date          Time    Version      Size        File name
--------------------------------------------------------
06-Dec-2002   00:08   9.0.0.7203   7,163,949   Excel.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

Web Folders, or Web Distributed Authoring and Versioning (WebDAV), is a file transfer protocol that supports secure file transfer over intranets and the Internet. With Web Folders, you can upload, download, and manage files on a remote computer. Web Folders protects your password and encrypted data when you send information to a Web server that is running SSL. Note that if a server is running SSL, the Uniform Resource Locator (URL) begins with "https://".

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