Remote Retry Queue Length Counter Calculation Error

The Remote Retry Queue Length counter may not correctly report the number of messages that are in the retry queue for each link queue.

This problem may be caused by an error in the Remote Retry Queue Length counter calculation. The Remote Retry Queue Length counter calculation is based on the link status and number of messages that are in the retry queue for each link queue. An error exists in this calculation because the number of messages that are already in the retry queue are not included in the counter calculation.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



When you install this fix, the Remote Retry Queue Length counter and Remote Queue Length counter have the following revised definitions:

• The Remote Retry Queue Length counter indicates all messages in the retry queues and all messages in the pending retry link.
• The Remote Queue Length counter indicates all messages in remote queues and those in the retry queue of each destination queue.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

The Remote Retry Queue Length counter is an SMTP System Monitor Counter that shows the number of messages that are going to other servers that could not be sent in a former attempt and that will be retried later. A high number indicates either a physical connection problem or that the remote SMTP server is unavailable. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base: