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The information store intermittently stops responding
Article ID: 811067 - View products that this article applies to.
The information store intermittently stops responding with the following stack:
ChildEBP RetAddr Args to Child 6637fbd0 005683dc 09281448 6637fbf0 00000000 store!MDB::FSearchRfi+0x88 6637fbf8 00530869 09281450 09281448 0000003f store!MDB::EcAddRfi+0x2d 6637fc28 0051dc62 00000001 09281448 000006c5 store!EcRegisterRfi+0xd6 6637fd5c 0051ff24 09838a40 08ef2d20 0000003f store!EcReplFolderTreeUnpack+0xe2 6637ff60 005364e7 0000003f 77e86ad6 219e0878 store!EcReplMessageUnpack+0x44f 6637ff94 004caa06 00000080 8000011e 6637ffec store!FReplRcvAgent+0x117 6637ffa8 005be2be 00000000 00000000 77e8758a store!TI::Invoke+0x83 6637ffb4 77e8758a 219e0878 00000080 8000011e store!DwOwnThreadTask+0x1d 6638001c 00530020 006f0074 00650072 00280020 KERNEL32!BaseThreadStart+0x52
Cumulative Patch InformationTo resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/813840/ )XGEN: March 2003 Exchange 2000 Server post-Service Pack 3 (S813840) rollup
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: MDB The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------- 10-Dec-2002 20:27 6.0.6381.0 3,915,776 Cdoex.dll 10-Dec-2002 20:27 6.0.6381.0 3,567,616 Excdo.dll 10-Dec-2002 20:16 6.0.6381.0 258,048 Exmime.dll 10-Dec-2002 20:19 6.0.6381.0 1,691,648 Exoledb.dll 10-Dec-2002 19:51 6.0.6381.0 2,260,992 Mdbmsg.dll 10-Dec-2002 19:17 6.0.6381.0 32,768 Mdbrole.dll 10-Dec-2002 20:15 6.0.6381.0 4,587,520 Store.exe
(http://support.microsoft.com/kb/301378/ )How to obtain the latest Exchange 2000 Server service pack
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.