Article ID: 811152 - View products that this article applies to.
After you upgrade your Dell Dimension 8100 computer to Windows XP, an "Unsupported device" may appear under Other Devices in Device Manager. If you right-click the device, and then click Properties, the following properties are displayed for the device:
Device Type: Other devicesYou may also receive an error message that is similar to the following when you start your computer:
Location: Microsoft ACPI-Compliant System
Windows cannot connect to the E-Support button hardware. You can still access E-Support by double-clicking the desktop icon. If restarting your system does not clear this problem, you can repair it with E-Support.
This issue may occur if the driver for the E-Support button on your computer is not compatible with Windows XP. In this situation, the "Unsupported device" entry in Device Manager represents the E-Support button that is located on the front of your Dell Dimension 8100 computer. You press the E-Support button to start the Dell Solution Center program.
To resolve this issue, reinstall the version of the Dell Solutions Center program that was originally included with your computer. For more information about how to do so, and to inquire about the availability of a Windows XP-compatible drivers for the E-Support button, contact Dell. To contact Dell, visit the following Dell Web site:
http://support.dell.comNote You can also use the following procedure to reinstall the driver:
Article ID: 811152 - Last Review: May 27, 2003 - Revision: 1.4