XL2002: Excel Appears to Stop Responding When You Remove Subtotals

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SYMPTOMS

When you click Remove All in the Subtotal dialog box, you may be unable to edit any of the cells on any of the workbook spreadsheets. However, you may still have access to the Excel 2002 menus and submenus. This may also occur if you use a VBA macro to remove the subtotals from a table of data.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Size        File name
   -------------------------------------------
   20-Dec-2002  20:53  12,800,704  Excel.msp
   20-Dec-2002  21:36  15,012,040  Excelff.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time      Version      Size       File name
   --------------------------------------------------------
   19-Dec-2002  16:41:15  10.0.4817.0  9,177,672  Excel.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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APPLIES TO

Microsoft Excel 2002 Standard Edition

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kbautohotfix kbqfe kbhotfixserver kbofficexppresp3fix kbenv kbofficexpsp2fix kbofficexppresp2fix kboffice2000sp3fix kboffice2000presp3fix kbfix kbbug KB811157

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