Data labels disappear if value is greater than axis maximum in Excel 2002 and in Excel 2003

Article translations Article translations
Article ID: 811161 - View products that this article applies to.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
Expand all | Collapse all

On This Page

SYMPTOMS

When you create a chart in Microsoft Excel 2002 or in Microsoft Office Excel 2003, the chart may not display data labels for each data point.

CAUSE

This issue occurs if the value of the data point is greater than the maximum value for the Value axis. This issue also occurs if the value is less than the minimum value for the Value axis.

RESOLUTION

Excel 2003

To resolve this issue in Excel 2003, add the following registry key. The fix is included in the initial release of Excel 2003. Therefore, there is no hotfix to download for this version of Excel.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
  1. Start Registry Editor.
  2. Locate and then click the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Excel\Options
  3. On the Edit menu, point to New, and then click DWORD Value. Name this DWORD value QFE_Bonn.
  4. On the Edit menu, click Modify.
  5. Set Value data to 1, and then click OK.
  6. Exit Registry Editor.

Excel 2002

Service pack information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix information

The following hotfix reverts Excel 2002 to the functionality of Microsoft Excel 2000 where this particular issue is concerned.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time     Size        File name
   ---------------------------------------------
   20-Dec-2002  20:53    12,800,704  Excel.msp
   20-Dec-2002  21:36    15,012,040  Excelff.msp
				
After you apply the fix, you must add registry keys to the registry to activate the fix. To do this, follow these steps.Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Start Registry Editor.
  2. Locate and then click the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Excel\Options
  3. On the Edit menu, point to New, and then click DWORD Value. Name this DWORD value QFE_Bonn.
  4. On the Edit menu, click Modify.
  5. Set Value data to 1, and then click OK.
  6. Exit Registry Editor.
After the hotfix is installed, the English version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
   Date           Time  Version     Size        File name     
   -------------------------------------------------------
  19-Dec-2002 16:41:15 10.0.4817.0  9,177,672   Excel.exe
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 811161 - Last Review: October 9, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office Excel 2003
  • Microsoft Excel 2002 Standard Edition
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbofficexppresp3fix kbofficexpsp2fix kbofficexppresp2fix kboffice2000presp3fix kbfix kbbug KB811161

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com