When you use Internet Explorer on your Windows XP-based computer to try to view a Web page, you may receive an error message that is similar to the following:

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This issue may occur if either of the following conditions exist:

•	A third-party product is interfering with Internet Explorer.
•	The HTTP 1.1 setting is enabled.

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To resolve this issue:

1.	In Internet Explorer, click Internet Options on the Tools menu.
2.	In the Internet Options dialog box, click the Advanced tab.
3.	Click to clear the HTTP 1.1 check box, and then click OK.
4.	Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
5.	In Internet Explorer, click Internet Options on the Tools menu.
6.	In the Internet Options dialog box, click the Advanced tab.
7.	Click to clear the Show friendly HTTP error messages check box.
8.	Try to view a Web page to reproduce the error message and to receive a new, more descriptive error message. This new error message may be similar to the following: HTTP version not supported by program name. Note the name of the program in this new error message.
9.	The program name that you noted in step 8 may be the cause of this issue. Either remove this program, or contact the manufacturer of the program to inquire about the availability of a fix for this issue.

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As of December 2002, HTTP 1.1 is a newer Internet protocol. Because some Web sites use HTTP 1.0, you may have connection issues if you have enabled HTTP 1.1.

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