Article ID: 811270 - View products that this article applies to.
When you start Microsoft Windows XP Home Edition, you may receive the following error message:
Unhandled Exception c0000005 at address: 100016b8
PromulGate Universal has encountered a problem and needs to close.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this issue, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Contact us for more help
Connect with Answer Desk for expert help.