"Unhandled Exception c0000005" Error Message During Windows Startup

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Article ID: 811270 - View products that this article applies to.
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When you start Microsoft Windows XP Home Edition, you may receive the following error message:
Unhandled Exception c0000005 at address: 100016b8
PromulGate Universal has encountered a problem and needs to close.


This issue is caused by the DelFin Media Viewer.


Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, follow these steps:
  1. Remove DelFin Media Viewer from your computer according to the DelFin Media Viewer's manufacturer's instructions. For help with removing DelFin Media Viewer, contact the manufacturer, the DelFin Project, Inc. To do this, visit the following DelFin Web site:
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the Run registry key in the following location:
  4. Delete the Pgmonitr.exe string value. It may also be listed as DelFin Media Viewer in the Run list.
  5. Quit Registry Editor.
  6. Restart your computer.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


Article ID: 811270 - Last Review: November 4, 2003 - Revision: 2.4
  • Microsoft Windows XP Home Edition
kbenv kberrmsg kbprb KB811270

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