Article ID: 811270 - View products that this article applies to.
When you start Microsoft Windows XP Home Edition, you may receive the following error message:
Unhandled Exception c0000005 at address: 100016b8
PromulGate Universal has encountered a problem and needs to close.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this issue, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
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