Article ID: 811409 - Last Review: February 21, 2007 - Revision: 1.7

XADM: Message Tracking May Cause the Inetinfo.exe Process to Show Very High Memory Use

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SYMPTOMS

After you turn on message tracking in Exchange 2000, you may experience high CPU utilization, and the Inetinfo.exe process shows very high memory use.

Note To verify this problem, click the Processes tab in the Windows Task Manager dialog box to view the list of running processes and their corresponding CPU utilization.
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RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840  (http://support.microsoft.com/kb/813840/EN-US/ ) XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Simple Mail Transfer Protocol (SMTP)

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version      Size    File name
--------------------------------------------------
27-Nov-2002  23:41  6.0.6373.0   81,920  Msgtrack.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378  (http://support.microsoft.com/kb/301378/EN-US/ ) How to Obtain the Latest Exchange 2000 Server Service Pack
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
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Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB811409
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