Age of Mythology: When You Try to Start the Game, a Blank Error Message Box Appears

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Article ID: 811552 - View products that this article applies to.
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SYMPTOMS

When you try to start Microsoft Age of Mythology for the first time, you may receive an error message box that contains only a white "X" that is inside a red circle.

CAUSE

This behavior may occur if your computer has less than 128 megabytes (MB) of random access memory (RAM).

RESOLUTION

To resolve this behavior, upgrade the RAM on your computer to 128 MB. To identify how much RAM your computer has, follow these steps:
  1. On the desktop, right-click My Computer, and then click Properties.
  2. In the System Properties dialog box, see how much memory appears under Computer.

    If this value is less than 128 MB of RAM, your computer does not meet the minimum requirements for this game. If your computer does not meet the game requirements, contact your computer manufacturer or system builder to receive more information about how to upgrade the RAM on your computer. If you do not want to upgrade the RAM on your computer, you can return the product.

    For information about the returning this product, visit the following Microsoft Web site:
    http://www.microsoft.com/mscorp/productrefund/refund.mspx
    For additional information about the system requirements for Age of Mythology, click the following article number to view the article in the Microsoft Knowledge Base:
    331403 Age of Mythology: Minimum System Requirements

Properties

Article ID: 811552 - Last Review: February 27, 2014 - Revision: 7.0
APPLIES TO
  • Microsoft Age of Mythology
  • Microsoft Age of Mythology Gold
  • Microsoft Age of Mythology: The Titans
Keywords: 
kbnosurvey kbarchive kbsetup kberrmsg kbprb KB811552

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