Article ID: 811553 - View products that this article applies to.
When you try to start Microsoft Age of Mythology, you may receive an error message that is similar to the following:
This issue may occur if one or more of the following conditions are true:
To resolve this issue, use the following methods in the order presented.
Method 1: Verify That Your Video Adapter Meets the Minimum System Requirements
(http://support.microsoft.com/kb/331403/ )Age of Mythology: Minimum system requirements
Method 2: Verify That Your Video Adapter Is Compatible with Age of MythologyFor more information about known video issues, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/331147/ )Age of Mythology: Known video issues
Method 3: Lower the Graphic Setting in Safe ModeStart Age of Mythology in Safe mode, and then change the Screen Size setting in the game. To do this, follow these steps:
Method 4: Update Your Video DriverContact the manufacturer of your video adapter for information about how to obtain and install the latest version of the video driver for your video adapter. You may also visit the following Microsoft Windows Update Web site to see if applicable driver updates are available:
http://update.microsoft.comFor information about how to contact the manufactory, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors/en-usThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
To identify the name and manufacturer of your video adapter, follow these steps:
Method 5: Download and Install DirectXTo download the latest version of DirectX, visit the following Microsoft Web site:
Method 6: Remove Multiple AdaptersNote This method applies only to Microsoft Windows 98-based computers.
To remove multiple adapters, follow these steps:
Method 7: Remove and Reinstall the Game
For more information about video card troubleshooting, click the following article number to view the article in the Microsoft Knowledge Base:
263039Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/263039/ )Games: How to troubleshoot display issues