Custom errors for server-side includes do not work after you apply Windows 2000 Service Pack 3

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Article ID: 811694 - View products that this article applies to.
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SYMPTOMS

After you apply Microsoft Windows 2000 Service Pack 3, custom errors in server-side includes do not work. Instead, you receive a generic "404 Object Not Found" error message.

Note This applies only to custom errors that use the #CONFIG directive to display a custom error message.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------
   24-Feb-2003  20:05  5.0.2195.6658     114,688  Ssinc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

If you continue to experience this problem after you apply the hotfix, follow these steps:
  1. Click Start, click Run, type %SystemRoot%\system32\inetsrv\iis.msc, and then click OK.
  2. Expand the server you want, right-click the virtual directory or Web site that you want, and then click Properties.
  3. On the Home Directory tab, click Configuration.
  4. Double-click the application mapping for the %SystemRoot%Winnt\System32\Inetsrv\Ssinc.dll executable path, click to select the Check that file exists check box, and then click OK three times.

Properties

Article ID: 811694 - Last Review: July 3, 2008 - Revision: 5.0
APPLIES TO
  • Microsoft Internet Information Services 5.0
  • Microsoft Active Server Pages 3.0
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kbhotfixserver kbqfe kbiiscom kbwin2ksp4fix kbbug kbiis500fix KB811694

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