Article ID: 811805 - View products that this article applies to.
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SYMPTOMS

When you add a new Bluetooth mouse or keyboard, the mouse and the keyboard may not be detected. Additionally, you may receive the following error message:
Could not discover a Bluetooth device. Make sure it is turned on and that you have followed the manufacturer's documentation.

CAUSE

This issue may occur if the following conditions are true:
  • There was a problem enumerating or installing the Microsoft Bluetooth Transceiver. The Bluetooth Transceiver is the Bluetooth device that plugs into the USB port.
  • You do not have Microsoft Windows XP Service Pack 1 (SP1) or a newer version of Windows installed. Microsoft Bluetooth is supported only by Windows XP SP1 or newer versions of Windows.
  • There was a problem with the Bluetooth Stack.
  • Microsoft IntelliType software is not installed or it is an older version.
  • There is a problem with one of these devices.

RESOLUTION

First, try downloading the latest version of IntelliPoint and/or IntelliType software to see if this resolves the problem. To do this, visit the following Web site:
http://www.microsoft.com/hardware/download/download.aspx?category=MK
Note You can save this link to your computer so that you can reinstall as needed.

If the problem persists, try the following steps in order.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this issue, remove the Bluetooth components, and then install the Bluetooth device. To do this, follow these steps:
  1. Unplug the transceiver.
  2. Remove any older versions of the IntelliPoint software. To do this, follow these steps:
    1. Use the appropriate method:
      • In Windows Vista or Windows 7, open the "Programs and Features" item in Control Panel. To do this, click Start
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        Start button
        , type appwiz.cpl in the Start Search box, and then press ENTER.
      • In Windows XP, open the "Add or Remove Programs" item in Control Panel. To do this, click Start, click Run, type appwiz.cpl, and then click OK.
    2. Follow the instructions that appear on the screen to remove the software, and then restart the computer.
  3. If you are using Windows XP, remove Windows XP Hotfix (SP2) for Bluetooth Wireless Devices. To do this, follow these steps:
    1. Click Start, click Run, type appwiz.cpl, and then click OK.
    2. Follow the directions that appear on the screen to remove the software, and then restart the computer.
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless Devices
  4. Start Registry Editor. To do this, use the appropriate method:
    • In Windows Vista or Windows 7, click Start
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      the Start button
      , type regedit in the Start Search box, and then press ENTER.

      Collapse this imageExpand this image
      User Account Control permission
      If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    • In Windows XP, click Start, click Run, type regedit, and then click OK.
  5. To delete certain registry keys, you must change the permissions. To do this, right-click the key, click Permissions, and then click Allow Full control for the user EVERYONE.

    Delete the following registry keys:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTH
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTHENUM
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_045e...
      All where the DeviceDesc on the first sub-folder mentions Microsoft Bluetooth.
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\<NNNN>
      where <NNNN> is a set of four numbers and the DeviceDesc lists the device you were installing.
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\<NNNN>
      where <NNNN> is a set of four numbers and the DeviceDesc lists the device you were installing.
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\<NNNN>
      where <NNNN> is a set of four numbers and the DeviceDesc lists "Bluetooth Device (RFCOMM Protocol TDI)."
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthEnum
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthServ
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHUSB


      Note You must leave the following registry key. You cannot delete this registry key because you cannot change the permissions for the "CREATOR OWNER" account. The "CREATOR OWNER" account has this registry locked.
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT
  6. Restart the computer in a clean-boot state. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
    331796 Perform a Clean Boot to determine if background programs are interfering with your games or programs
  7. Reinstall the Bluetooth stack. To do this, go to Windows Update and download any updates (specifically, any that mention Bluetooth). If you are using Windows XP, install the Windows XP Service Pack 1 Support for Bluetooth Wireless Devices or any newer service pack, which will contain the service pack.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless Devices
  8. When the computer is in a clean-boot state, install your Bluetooth device and the latest IntelliPoint and IntelliType software.
  9. Plug in your transceiver, restart the computer to the standard startup state, and then make sure that you have Bluetooth functionality.

MORE INFORMATION

For more information about resolving Bluetooth problems with mice and keyboards, click the following article number to view the article in the Microsoft Knowledge Base:
811798 Resolve Bluetooth mouse or keyboard failure to function

Properties

Article ID: 811805 - Last Review: September 29, 2011 - Revision: 12.0
APPLIES TO
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Optical Desktop for Bluetooth
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Wireless Entertainment Desktop 8000
Keywords: 
dftsdahomeportal kbprb KB811805

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