Excel Worksheet Window Does Not Appear in Excel After You Open an Excel Workbook in Internet Explorer

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Article ID: 811935 - View products that this article applies to.
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SYMPTOMS

When you open a Microsoft Excel workbook in Microsoft Internet Explorer and move back to a Web page, if you then open a workbook in Microsoft Excel 2000 (in Microsoft Windows Explorer, double-click the Excel workbook), the worksheet window may not appear.

The following are examples:
  • You open an Excel workbook in the same window ("in-place") in Internet Explorer. For example, you drag an Excel workbook to Internet Explorer.
  • You click Back to return to the previous window (Web page) in Internet Explorer.
  • You double-click an Excel workbook in Windows Explorer and open the workbook in Excel, and then close the workbook.
  • You double-click the same workbook a second time (from step 3) and open the work book again in Excel.

CAUSE

This problem may occur if the Excel.exe process does not close when you move back to a Web page in Internet Explorer.

Note To check the processes that are running on your computer, press CTRL+ALT+DEL, and then view the Processes tab of Task Manager.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time      Size       File name     
   -------------------------------------------------
   28-Jan-2003  12:09:07  4,315,224  Excel_Admin.msp
   28-Jan-2003  11:41:21  1,697,000  Excel.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time      Version     Size       File name
   -------------------------------------------------------
   24-Jan-2003  13:50:31  9.0.0.7323  7,163,949  Excel.exe
				
This hotfix is a post-Office 2000 Service Pack 3 (SP-3) hotfix. To install the hotfix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

WORKAROUND

To work around this problem, do one of the following before you open other workbooks in Excel:
  • Quit Internet Explorer before you open other workbooks in Excel.
  • Use Task Manager to end the Excel.exe process. Do so when you visit a different Web site after you download and open a workbook in Internet Explorer. To end the Excel.exe process, follow these steps:
    1. Press CTRL+ALT+DELETE to open Task Manager.
    2. On the Processes tab, click Excel.exe, and then click End Process.
    3. Click Yes when you are prompted to confirm that you want to end the process.
    4. Quit Task Manager.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 811935 - Last Review: October 9, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft Excel 2000 Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kboffice2000presp3fix kbbug KB811935

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