Article ID: 811935 - View products that this article applies to.
When you open a Microsoft Excel workbook in Microsoft Internet Explorer and move back to a Web page, if you then open a workbook in Microsoft Excel 2000 (in Microsoft Windows Explorer, double-click the Excel workbook), the worksheet window may not appear.
The following are examples:
This problem may occur if the Excel.exe process does not close when you move back to a Web page in Internet Explorer.
Note To check the processes that are running on your computer, press CTRL+ALT+DEL, and then view the Processes tab of Task Manager.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name ------------------------------------------------- 28-Jan-2003 12:09:07 4,315,224 Excel_Admin.msp 28-Jan-2003 11:41:21 1,697,000 Excel.msp
This hotfix is a post-Office 2000 Service Pack 3 (SP-3) hotfix. To install the hotfix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------- 24-Jan-2003 13:50:31 18.104.22.16823 7,163,949 Excel.exe
326585Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/326585/ )OFF2000: Overview of Office 2000 Service Pack 3
(http://support.microsoft.com/kb/811002/ )OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
To work around this problem, do one of the following before you open other workbooks in Excel:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Contact us for more help
Connect with Answer Desk for expert help.