Remote Desktop Shortcuts Missing After Upgrade

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Article ID: 811940 - View products that this article applies to.
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SYMPTOMS

When you upgrade from Microsoft Windows 2000 with Internet Information Services (IIS) to Microsoft Windows Server 2003 or Windows XP, Remote Desktop Connection does not appear in the Start menu or the System Properties list.

CAUSE

This may occur if permissions on the \Inetpub directory or the \Inetpub\Adminscripts directory deny full control to the local System account.

RESOLUTION

To restore the Start menu shortcuts:
  1. In Windows Explorer, right-click \Inetpub\Adminscripts, and then click Sharing and Security.
  2. On the Security tab, click Add, type System, click OK, grant the account full control, and then click OK.
  3. Insert the Windows 2003 Server CD, click Perform Additional Tasks, and then click Setup Remote Desktop Connection.
  4. Accept the license agreement, click Next, click Next again, and then click Install. Click Finish when installation is complete.
  5. Exit the CD.
To restore the System Properties Remote tab:
  1. In Windows Explorer, right-click \WINNT\system32\remotepg.dll, and then click Open With.
  2. In the next dialog box, click Open With, click Select the program from a list, and then click OK.
  3. Click Browse, and then locate \WINNT\System32\regsvr32.exe.
  4. Select this file, click Open, and then click OK.

WORKAROUND

Although the shortcuts have not been installed, Remote Desktop Connection is installed. You can run Remote Desktop Connection by calling the executable file as follows:
  1. Click Start, and then click Run.
  2. Type mstsc.exe, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For additional information about the upgrade of Internet Information Services, click the following article number to view the article in the Microsoft Knowledge Base:
332103 IIS 6.0: IIS Admin Service Does Not Start After Upgrade

Properties

Article ID: 811940 - Last Review: December 3, 2007 - Revision: 3.7
APPLIES TO
  • Microsoft Internet Information Services 6.0
  • Microsoft Internet Information Services version 5.1, when used with:
    • Microsoft Windows XP Professional
    • Windows XP Embedded
  • Microsoft Internet Information Services 7.0
Keywords: 
kbprb KB811940

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