OL2000: "File Not Found" Error Message When You Use the Common Dialog DLL to Open Multiple Outlook Message Files and You Have Office 2000 SP-3 Installed

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Article ID: 811945 - View products that this article applies to.
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SYMPTOMS

When you run a macro that uses the Common Dialog DLL to open multiple Outlook e-mail message files (*.msg) and you have Microsoft Office 2000 Service Pack 3 (SP-3) installed, you may receive the following error message:
File not found

CAUSE

This issue occurs because Outlook changes the Current Directory location to point to where the Outlook files are located when it loads the Outlook DLL files, and it never restores the original directory location. When you try to open the file, the Common Dialog DLL tries to verify that the file exists by using the Current Directory location. Because the Current Directory location was altered, the Common Dialog DLL cannot verify the file.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time       Size        File name     
   ------------------------------------------------------
   16-Jan-2003   18:15:56   239,104     Olkintl.msp
   16-Jan-2003   18:19:48   1,440,768   Olkintl_Admin.msp
				
After the hotfix is installed, the English version of this fix should have the file attributes (or later):
   Date           Time       Version       Size      File name     
   -----------------------------------------------------------
   30-Oct-2002    12:40:36   5.5.2656.94   720,144   Cdo.dll
   30-Oct-2002    12:39:10   5.5.2656.94   813,328   Cdo.dll_0004
   20-Nov-2002    17:45:18   5.5.3185.0    154,112   Emsabp32.dll_0005
   25-Sept-2002   19:21:54   5.5.3182.0    131,344   Emsui32.dll_0005
   09-Oct-2002    17:31:16   5.5.3183.0    540,944   Exsec32.dll_0005
   03-Jan-2003    16:15:52   9.0.0.7303     53,298   Olkfstub.dll
   23-Jul-2002    14:47:26   8.30.3173.0   782,608   Outex.dll
   23-Jul-2002    14:41:28   9.0.6718.0    368,691   Pstprx32.dll_0002

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 811945 - Last Review: October 26, 2013 - Revision: 3.6
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kberrmsg kbqfe kbbug kbfix KB811945

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