Security warning starting Word after you install Microsoft Business Solutions Customer Relationship Management

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Article ID: 812307 - View products that this article applies to.
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Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
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SYMPTOMS

After you install Microsoft Business Solutions Customer Relationship Management (Microsoft CRM), and then you try to start Microsoft Word, Word may prompt you with a security warning that resembles the following security warning:
CRSmartTag.dll

contains macros by
Crystal Decisions, Inc.

CAUSE

This issue may occur if the following conditions are true:
  • The security level is set to "high."
  • Smart Tags are enabled.
Microsoft CRM uses Crystal Reports for reporting functionality. An ActiveX Control object that is installed by Crystal Reports to provide Smart Tag support in Word has not been explicitly trusted. Therefore, you receive the security warning that is mentioned in the "Symptoms" section.

RESOLUTION

To resolve and to prevent this problem, trust the macros from this source by using one of the following methods.

Method 1: Always trust macros from this source

When you receive the security warning, click to select the Always trust macros from this source check box in the Security Warning dialog box, and then click Enable Macros.

Method 2: Trust all installed add-ins and templates

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

To trust the macros that are included in the Crystal Reports Smart Tag (ActiveX) add-in, follow these steps, as appropriate for the version of Word that you are running.

Microsoft Office Word 2007

  1. Click the Microsoft Office Button
    Collapse this imageExpand this image
     Microsoft Office Button
    , and then click Word Options.
  2. In the Navigation Pane, click Trust Center.
  3. Under Microsoft Office Word Trust Center, click Trust Center Settings to open the Trust Center dialog box.
  4. In the Navigation Pane, click Macro Settings.
  5. Click Enable all macros (not recommended; potentially dangerous code can run), and then click OK two times.

Microsoft Word 2002 and Microsoft Office 2003

  1. On the Tools menu, point to Macros, and then click Security.
  2. On the Trusted Sources tab, click to select the Trust all installed add-ins and templates check box.
  3. To close the Security dialog box, click OK.

MORE INFORMATION

Crystal Reports provides enhanced support for Word by letting you rapidly extract charts, tables and other report objects from reports and directly insert them into Word documents. With support for Smart Tags in Microsoft Office XP, you can view, share, and refresh report objects from your Word document.

Word 2007

To determine whether the "Crystal Reports Smart Tag Recognizer" Smart Tag is installed in Microsoft Office Word 2007, follow these steps:
  1. Click the Microsoft Office Button
    Collapse this imageExpand this image
     Microsoft Office Button
    , and then click Word Options.
  2. In the navigation pane, click Proofing.
  3. Under AutoCorrect options, click AutoCorrect Options.
  4. On the AutoCorrect dialog box, click the Smart Tags tab.

Word 2002 and Word 2003

To determine whether the "Crystal Reports Smart Tag Recognizer" Smart Tag is installed in Microsoft Word 2002, click AutoCorrect Options on the Tools menu, and then click the Smart Tags tab.

Note A version of Crystal Reports is provided with some Microsoft products. This includes Microsoft CRM.

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 812307 - Last Review: February 28, 2014 - Revision: 4.0
APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • Microsoft Business Solutions Customer Relationship Management
Keywords: 
kbnosurvey kbarchive kbmbsreports kbprb KB812307

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