Article ID: 812489 - View products that this article applies to.
In Windows XP, you may experience the following issues:
These issues may occur if there are corrupted or incorrect keys in the registry.
To resolve these issues, delete the corrupted or incorrect registry keys. To delete the keys, follow these steps:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
For more information about missing devices, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/314060/ )CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
(http://support.microsoft.com/kb/817196/ )The floppy disk drive does not appear in the My Computer folder