SharePoint Portal Server Does Not Retain Custom Properties in Word and Excel Files

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Article ID: 812506 - View products that this article applies to.
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SYMPTOMS

In Microsoft Word and Microsoft Excel documents, you can create fields that are linked to custom document properties. When you enter information in the fields, the custom document properties are automatically updated. You can put these documents in the SharePoint Portal Server document library. You can also create a custom document profile that uses the same field names as those that are in the custom document properties. However, when you check out a file, change the file, and then check the file in by using your custom document profile, if the fields that are in the custom document properties are empty, the fields are removed .

NoteThis problem only occurs in Microsoft Office 2000. This problem does not occur in Microsoft Office XP.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date        Time     Version        Size     File name
---------------------------------------------------------
16-Jan-2003  13:21 10.145.6011.4  237,568   Promdemo.dll
Note Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 1.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

Properties

Article ID: 812506 - Last Review: February 27, 2014 - Revision: 3.7
APPLIES TO
  • Microsoft SharePoint Portal Server 2001 Service Pack 1
  • Microsoft Office 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbshareptportalsvr2001sp3fix kbqfe kbshareptportalsvr2001presp2fix kbfix kbbug KB812506

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