MSBBN: Broadband Network Utility Compatibility Issue with Trend Micro PC-Cillin

After you install the base station, the Broadband Network Utility (BNU) software, or the software for the MN-100 or MN-500 device on your Windows XP-based computer, your computer may suddenly restart or become unresponsive. If the "Automatically Restart" feature in Startup and Recovery Settings is disabled, you may receive the following error message on a blue screen:

This problem is caused by an incompatibility between the BNU and Trend Micro PC–Cillin programs.

To work around this problem, remove the Trend Micro PC–Cillin program. Note: These steps will remove your antivirus software, you should contact the manfacturer for support.

1. Click Start , and then click Control Panel.
2. Double-click Add or Remove Programs.
3. Click PC–Cillin, and then follow the instructions on the screen to remove PC–Cillin.

To set Windows XP so that it does not automatically restart:

1. Click Start, and then right-click My Computer.
2. Click Properties, and then click the Advanced tab.
3. Under Startup and Recovery, click Settings .
4. Under System Failure, click to clear the Automatically restart check box.
5. Click OK, and then click OK.

For information about how to contact Trend Micro, view the following hardware and software third-party vendor contact information:
http://support.microsoft.com/gp/vendors/en-us (http://support.microsoft.com/gp/vendors/en-us)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.