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DFS Manager Does Not Show DFS Roots

Article ID: 812680 - View products that this article applies to.

SYMPTOMS

On a Windows 2000-based server that is using Microsoft Distributed File System (DFS), you may not be able to administer the DFS root by using Microsoft Management Console (MMC), Dfscmd.exe, or Dfsutil.exe after you restart the server or you restart the Distributed File System service. This problem may occur if the server is configured as described in the following Microsoft Knowledge Base article to use only DNS in replies to DFS "get referral" queries:

244380

(http://support.microsoft.com/kb/244380/EN-US/ )

How to Configure DFS to Use Fully Qualified Domain Names in Referrals

When this occurs, you receive the following error message:

The specified domain either does not exist or could not be contacted.

If you use Dfscmd.exe or Dfsutil.exe to add a DFS link, you may receive the following error message:

System error 2662 has occurred

When this problem occurs, clients can still access the DFS root.

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CAUSE

The problem occurs because the Distributed File System service does not check the registry settings correctly when the service is initialized.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name
   -----------------------------------------------------
   11-Feb-2003  18:19  5.0.2195.6664  90.896  Dfssvc.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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