Article ID: 812707 - View products that this article applies to.
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Your Windows 2000 Server-based computer may intermittently stop responding (hang), and you may receive an error message on a blue screen that is similar to the following:
***STOP 0x0000001E (parameter1 , parameter2, parameter3, parameter4)
This problem may occur if network utilization is high and the server is under a heavy network load.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name ----------------------------------------------------- 15-Jan-2003 16:57 5.0.2195.6655 118,960 Afd.sys 20-Feb-2003 13:30 5.0.2195.6602 108,816 Msafd.dll 20-Feb-2003 13:29 5.0.2195.6666 313,872 Tcpip.sys 15-Jan-2003 16:56 5.0.2195.6655 16,240 Tdi.sys 20-Feb-2003 13:30 5.0.2195.6601 17,680 Wshtcpip.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 812707 - Last Review: October 26, 2013 - Revision: 2.7