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"STOP 0x0000001E" Error Message in Tcipip.sys When Server Is Under a Heavy Network Load

Article ID: 812707 - View products that this article applies to.

SYMPTOMS

Your Windows 2000 Server-based computer may intermittently stop responding (hang), and you may receive an error message on a blue screen that is similar to the following:

***STOP 0x0000001E (parameter1 , parameter2, parameter3, parameter4)
Tcipip.sys

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CAUSE

This problem may occur if network utilization is high and the server is under a heavy network load.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   -----------------------------------------------------
   15-Jan-2003  16:57  5.0.2195.6655  118,960  Afd.sys
   20-Feb-2003  13:30  5.0.2195.6602  108,816  Msafd.dll        
   20-Feb-2003  13:29  5.0.2195.6666  313,872  Tcpip.sys
   15-Jan-2003  16:56  5.0.2195.6655   16,240  Tdi.sys
   20-Feb-2003  13:30  5.0.2195.6601   17,680  Wshtcpip.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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