OL2002: The Prefix of the Original Message Is Missing in Replied To or Forwarded Plain Text Message

Article translations Article translations
Article ID: 812790 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you reply to or forward a plain text e-mail message that contains an http URL, the prefix for the reply may not be inserted on the URL line and all lines following the URL. This symptom occurs if you are using the "Prefix each line of the original message" feature.

Note The prefix is the character that is inserted by Outlook that indicates the text of the original message.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix should have the following file attributes or later:
   Date         Time   Size       File name
   ---------------------------------------------
   13-Feb-2003  23:11  2,845,724  Riched20.msp
   14-Feb-2003  01:40  3,109,416  Riched20ff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   -------------------------------------------------------
   30-Jan-2003  05:12  5.40.11.2211  512,051  Riched20.dll
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

MORE INFORMATION

For more information about changing the look of forwarded and replied to messages, click Microsoft Word Help on the Help menu, type prefix reply in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

Properties

Article ID: 812790 - Last Review: April 7, 2006 - Revision: 3.2
APPLIES TO
  • Microsoft Outlook 2002 Service Pack 2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB812790

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com