Users cannot open e-mail messages when you run online defragmentation on Exchange 2000 Server

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SYMPTOMS

When you run online defragmentation on a Microsoft Exchange 2000 Server-based server, Exchange clients who are using Microsoft Outlook and Microsoft Outlook Web Access cannot open e-mail messages.

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CAUSE

This problem occurs because the Exchange server prevents access to e-mail messages during online defragmentation.

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To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 (http://support.microsoft.com/kb/824282/ ) September 2003 Exchange 2000 Server post-Service Pack 3 rollup

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Component: STORE

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   04-Jun-2003  00:46  6.0.6472.0      3,915,776  Cdoex.dll        
   04-Jun-2003  00:40  6.0.6472.0        827,392  Davex.dll        
   04-Jun-2003  00:38  6.0.6472.0        577,536  Dsaccess.dll     
   03-Jun-2003  23:47  6.0.6472.0        184,320  Dscmsg.dll       
   04-Jun-2003  00:46  6.0.6472.0      3,575,808  Excdo.dll        
   04-Jun-2003  00:38  6.0.6472.0        258,048  Exmime.dll       
   04-Jun-2003  00:40  6.0.6472.0      2,138,112  Exoledb.dll      
   04-Jun-2003  00:36  6.0.6472.0         81,920  Exosal.dll       
   04-Jun-2003  00:40  6.0.6472.0        307,200  Exprox.dll       
   03-Jun-2003  23:39  6.0.6472.0         49,152  Mdbevent.dll     
   04-Jun-2003  00:08  6.0.6472.0      2,285,568  Mdbmsg.dll       
   03-Jun-2003  23:41  6.0.6472.0         32,768  Mdbrole.dll      
   04-Jun-2003  00:38  6.0.6472.0         24,576  Mdbtask.dll      
   04-Jun-2003  00:37  6.0.6472.0      4,648,960  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

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