DNS Service Ends Unexpectedly and Event 7031 Error Message Appears

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Article ID: 813425 - View products that this article applies to.
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SYMPTOMS

When you start and log on to your Windows 2000 Server-based computer, you may receive the following error message:
Event 7031: The DNS Server service terminated unexpectedly. It has done this x time(s). The following corrective action will be taken in 0 milliseconds: No Action.

CAUSE

This problem may occur if a parenthesis appears in a hostname that is contained in the DNS zone file.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date		Time   Version        Size  File name
   --------------------------------------------------
   30-Jan-2003  20:19  5.0.2195.6660  319K  Dns.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Properties

Article ID: 813425 - Last Review: February 27, 2014 - Revision: 2.8
APPLIES TO
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbqfe kbwin2ksp4fix kberrmsg kbwin2000presp4fix kbfix kbbug KB813425

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