Article ID: 813538 - Last Review: April 7, 2006 - Revision: 3.2

PPT2000: You Cannot Save Your Presentation and Toolbar Icons Are Missing

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SYMPTOMS

When you use the English version of PowerPoint with Hungarian language support and the Hungarian keyboard layout, you may experience one or more of the following symptoms:

You may not be able to save or close your presentation. Each time you try to save your presentation, a Pptvariable number.tmp file is created and is saved to your hard disk.
Toolbar icons may be missing from the program window.
You may not be able to quit PowerPoint.
Graphs and charts in your presentation may be damaged and may not display as you expect.

Note Hungarian language support is installed from Disk 6 of the Microsoft Office 2000 MultiLanguage Pack.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size     File name
   ----------------------------------------------
   24-Jan-2003  18:59   71,680  Msphu32.msp
   24-Jan-2003  19:29  139,776  Msphu32_admin.msp

After the hotfix is installed, the global version of this fix will have the following file attributes (or later) :

   Date         Time   Version   Size     File name
   -------------------------------------------------------
   16-Jan-2003  13:51  5.6.1.4   118,784  Msphu32.dll
   16-Jan-2003  13:51  5.6.1.4   118,784  Msphu32.dll_hun-

The Microsoft Office 2000 Proofing Tools Kit version of this fix should have the following file attributes or later:

   Date        Time   Size       File name 
   ------------------------------------------- 
   15-Apr-2003 03:02  6,306,816  Ptk.msp 
   15-Apr-2003 03:12  6,309,888  Ptkff.msp

After the hotfix is installed, the Office 2000 Proofing Tools Kit version of this fix will have the following file attributes (or later):

   Date         Time   Version    Size        File name 
   -------------------------------------------------------------- 
   15-Sep-2000  22:05  n/a        3,993,607   Msgr2en.lex 
   19-Oct-2001  16:51  7.0.0.9    1,155,072   Msgr2pb.dll
   05-Dec-2002  12:10  3.0.0.35   1,564,672   Msgrit32.dll 
   25-Apr-2002  16:52  1.0.1.9      856,064   Msgrsw32.dll 
   13-Nov-2001  19:35  n/a        2,728,382   Msgr_sw.lex 
   28-Feb-2003  18:08  1.7.0.82     364,603   Mspfr32.dll
   16-Jan-2003  13:51  5.6.1.4      118,784   Msphu32.dll 
   25-Mar-2003  01:07  n/a          363,359   Mssp3en.lex
   19-Mar-2003  22:26  n/a          562,355   Mssp3ena.lex 
   17-Oct-2000  18:05  1.0.0.32     323,584   Mssp3it.dll
   12-Aug-2002  14:02  7.0.0.28     487,482   Mssp3pb.dll
   15-Feb-2001  15:52  n/a        1,336,400   Mssp3pb.lex
   29-Jan-2003  20:38  7.0.0.16     311,296   Msthit32.dll

Important Information Before You Install the Hotfix

The Client and Administrative version of this fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed.

For additional information about Office 2000 SP-3, click the following article number to view the article in the Microsoft Knowledge Base:
325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFF2000: Overview of the Office 2000 Service Pack 3
The Client and Administrative versions of this fix require Microsoft Windows Installer 2.0 or later.

For additional information about Windows Installer requirements, click the following article number to view the article in the Microsoft Knowledge Base:
330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

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