Article ID: 813539 - View products that this article applies to.
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When you close a PowerPoint presentation, PowerPoint add-in files (.ppa ) that are referenced by the presentation in a Microsoft Visual Basic for Applications (VBA) project may unload. The add-ins are no longer displayed in the list of available add-ins in the Add-Ins dialog box. Because of this, you cannot reference the add-ins to use the add-in functions.
This problem occurs because a PowerPoint add-in that is referenced by a presentation is unloaded when you close the presentation. The add-in is unloaded even when PowerPoint is still running.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Size File name ------------------------------------------------ 20-Jan-2003 14:26 2,187,388 Powerpnt.msp 20-Jan-2003 14:59 8,602,248 Powerpntff.msp
Date Time Size Version File name ------------------------------------------------------------ 17-Jan-2003 18:18 10.0.4914.0 5,978,696 Powerpnt.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
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