PPT2002: PowerPoint Add-Ins Are Unloaded When You Close a Presentation

Article translations Article translations
Article ID: 813539 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

SYMPTOMS

When you close a PowerPoint presentation, PowerPoint add-in files (.ppa ) that are referenced by the presentation in a Microsoft Visual Basic for Applications (VBA) project may unload. The add-ins are no longer displayed in the list of available add-ins in the Add-Ins dialog box. Because of this, you cannot reference the add-ins to use the add-in functions.

CAUSE

This problem occurs because a PowerPoint add-in that is referenced by a presentation is unloaded when you close the presentation. The add-in is unloaded even when PowerPoint is still running.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Size        File name
   ------------------------------------------------
   20-Jan-2003   14:26   2,187,388   Powerpnt.msp
   20-Jan-2003   14:59   8,602,248   Powerpntff.msp
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.
   Date          Time    Size          Version     File name
   ------------------------------------------------------------
   17-Jan-2003   18:18   10.0.4914.0   5,978,696   Powerpnt.exe     

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 813539 - Last Review: October 26, 2013 - Revision: 3.3
APPLIES TO
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbofficexppresp3fix kbfix kbbug KB813539

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com