WD2000: Mail Merge: Special Characters in Data Source Not Merged

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Article ID: 813549 - View products that this article applies to.
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SYMPTOMS

When you use special characters in a Word mail merge, some of the special characters are not merged.

CAUSE

This problem may occur if you use the special characters that are listed in the following table:
Special Character         Keystroke
-----------------------------------

Non-breaking Space        ALT+0160
Non-breaking Space        ALT+0176
Non-breaking Hyphen       ALT+0172
Visual Paragraph Mark     ALT+0182
Visual Space              ALT+0183

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
The English version of this fix should have the following file attributes or later:
   Date          Time       Size        File name     
   ------------------------------------------------------
   20-Jan-2003   18:00:34   3,490,100   Winword.msp
   20-Jan-2003   18:28:02   4,678,304   Winword_Admin.msp
				
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time       Version      Size        File name     
   -------------------------------------------------------------
   17-Jan-2003   17:35:06   9.0.0.7316   8,826,932   Winword.exe
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 813549 - Last Review: February 27, 2014 - Revision: 2.2
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbprb kbpending kbbug KB813549

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