OL2002: The "Duplicate Contact Detected" Dialog Box Is Not Displayed When You Save a Contact That Already Exists to the Contacts Folder

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SYMPTOMS

When you copy a contact to the Contacts folder, Outlook 2002 may not detect that a contact with the same name already exists in the Contacts folder. A Duplicate Contact Detected dialog box that prompts you to either add the contact or update the new information from the contact to the existing contact is not displayed. As a result of this, the Contacts folder contains more than one copy of a contact with the same name.

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CAUSE

This problem may occur if the following conditions are true:

The contact that you are trying to copy to the Contact folder is in the form of a vCard (.vcf) file.
To save the vCard to the Contacts folder, you open the contact, click Copy to Folder on the File menu, click Contacts in the Copy Item to dialog box, and then click OK.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the following file attributes or later that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   --------------------------------------------
   28-Mar-2003  17:53  6,987,304  Outlookff.msp
   28-Mar-2003  15:37  3,240,196  Outlookop.msp

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2002  15:23  10.0.4517.0    105,032  Envelope.dll
   09-Jan-2003  16:31  10.0.4907.0    346,696  Exsec32.dll
   08-Aug-2002  21:22  10.0.4406.0    137,800  Impmail.dll
   27-Feb-2003  19:56  10.0.5025.0    543,304  Outlcm.dll
   14-Mar-2003  01:55  10.0.5112.0    100,936  Outlctl.dll
   27-Mar-2003  20:13  10.0.5125.0  6,318,664  Outllib.dll
   11-Oct-2002  16:14  10.0.4608.0     92,744  Outlmime.dll
   27-Mar-2003  20:13  10.0.5125.0     47,688  Outlook.exe
   21-Mar-2003  21:06  10.0.5119.0    121,416  Outlph.dll
   25-Nov-2002  12:50  10.0.4721.0     47,688  Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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MORE INFORMATION

After you apply the hotfix, you may receive the following warning message:

Microsoft Outlook
The text or attachments in the current contact's message body will not be copied to the existing contact. If you wish to keep the new message body information, select Cancel and make a copy of it. If you don't need the new information, select OK.

You receive the warning message if you do either of the following:

On the File menu, you click Move to Folder, and then click Update new information from this contact to the existing one.
On the File menu, you click Copy to Folder, and then click Update new information from this contact to the existing one.

You receive the warning message whether or not you modify the contact's message body.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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