Article ID: 813598 - Last Review: February 1, 2007 - Revision: 2.4

BUG: You cannot connect to a Hotmail account with the modem when the network cable is unplugged

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SYMPTOMS

When you start Microsoft Outlook while your computer is connected to a local area network (LAN), and you lose the physical connection to the LAN (for example, if the network cable is unplugged), you cannot connect to a Hotmail account by means of a modem.

When you switch to the Hotmail Inbox, you receive the following error message:
A connection to the server could not be established.
'http://services.msn.com/svcs/hotmail/httpmail.asp' is now in offline mode.
When you click Details, you receive the following error message:
There may be server or network problems or your timeout interval may be too short. Please search Microsoft Outlook Help for (HTTP Mail troubleshooting).
When you click Send/Receive, you receive one of the following error messages:
Task Hotmail: Folder:Inbox Synchronizing headers. Reported error (0x800CCC0E). Unable to connect to the server.

Task Hotmail: Folder:Inbox Synchronizing headers. Reported error (0x800CCC0D). Unable to connect to the server.

Task Hotmail: Folder:Inbox Synchronizing headers. Reported error (0x800CCC019). Unable to connect to the server.
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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
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MORE INFORMATION

On a Microsoft Windows 2000-based system, the system may connect through the modem if you click Send/Receive two times.
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DOC INFO: RAID Office10:298253
Author: ronnap (2001-02-01T08:30:00)
Edit Reviewer: V-CONJO (2001-10-04T13:20:00)
Tech Reviewer: LAURLA (2001-10-03T05:59:00)
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APPLIES TO
  • Microsoft Office Outlook 2003
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Keywords: 
kbbug kberrmsg kbpending KB813598
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