Article ID: 813612 - Last Review: February 1, 2007 - Revision: 3.2 You receive an error message when you try to synchronize an offline file in Outlook
For a Microsoft Outlook 2002 version of this article,
see
291609
(http://support.microsoft.com/kb/291609/
)
. SYMPTOMSWhen you try to synchronize an offline file (.ost) in
Microsoft Outlook, you may receive an error message that is similar to the following error message:
The operation failed due to a registry or installation
problem. Restart Outlook and try again. If the problem persists, please
reinstall. Your
offline folder file could not be configured.
\\ComputerName\FolderName\Outlook.ost CAUSEThis problem may occur if the offline file is located on
another computer and is not shared or is not available. RESOLUTION To resolve this problem, make sure that the offline file
that is located on the other computer is available before you synchronize the
offline file. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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