Article ID: 813649 - Last Review: April 27, 2004 - Revision: 2.0

Error 27000 or Error 1304 When You Try to Install Microsoft Plus! Digital Media Edition

Retired KB ArticleRetired KB Content Disclaimer
View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When you try to install Microsoft Plus! Digital Media Edition, you may receive one of the following error messages:
Error 27000. Plus! Digital Media Edition Installation Wizard cannot complete this installation. No changes were made to your computer. To install Plus! Digital Media Edition at a later time, run the wizard again.
Error 1304. Error writing to file C:\documents and settings\all users\documents\my music\photostory.wpl. Verify that you have access to that directory.
Error 1606.Could not access network location INSTALLDIR
Back to the top

CAUSE

This problem may occur if the Administrators Group does not have write access to the All Users/ Documents folder.
Back to the top

RESOLUTION

To resolve this problem, the Administrators Group must have write access to the All Users/ Documents folder. To give the Administrators Group write access, follow these steps:
  1. Start your computer by using an administrator account.
  2. To open a command prompt, click Start, click Run, type CMD.EXE, and then click OK.
  3. Type cacls.exe "%ALLUSERSPROFILE%\Documents" /G BUILTIN\Administrators:F, and then press ENTER.
  4. When you read the prompt Are you sure (Y/N)?, press Y.
  5. Type cacls.exe "%ALLUSERSPROFILE%\Documents" /G System:F, and then press ENTER.
  6. When you read the prompt Are you sure (Y/N)?, press Y.
  7. Type cacls.exe "%ALLUSERSPROFILE%\Documents" /G BUILTIN\Users:R, and then press ENTER.
  8. When you read the prompt Are you sure (Y/N)?, press Y.
Back to the top
APPLIES TO
  • Microsoft Plus! Digital Media Edition
Back to the top
Keywords: 
kbbug kberrmsg kbprb KB813649
Back to the top
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Back to the top