Article ID: 813718 - Last Review: September 12, 2011 - Revision: 5.0

You receive a "No video capture devices are installed" error message when you try to record a broadcast in PowerPoint 2003

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

For a Microsoft PowerPoint 2002 version of this article, see 285478 (http://support.microsoft.com/kb/285478/ ) .

Expand all | Collapse all

SYMPTOMS

When you click Record in the Record Presentation Broadcast dialog box, you may receive the following error message in the Status section of the Broadcast Presentation message box:

PowerPoint could not connect to the Windows Media Encoder.
Press Retry to try again.

If you click the Details button, you may receive an error message that is similar to the following:

The Windows Media Encoder returned the following error message to PowerPoint:

drive:\My Documents\My Broadcasts\user\broadcast_filepath No video capture devices are installed. Please contact your system administrator for help regarding this Windows Media Encoder error.

Back to the top

CAUSE

This issue occurs if you do not have a video capture device installed and configured in your computer. By default, PowerPoint assumes that your computer has both audio and video capturing capabilities.

Back to the top

RESOLUTION

To resolve this issue, change the Record Presentation Broadcast configuration settings to None or Audio only:

Start PowerPoint.
On the Slide Show menu, point to Online Broadcast, and then click Settings.
On the Presenter tab, click either None or Audio only under Audio/Video, and then click OK.

Back to the top

MORE INFORMATION

For more information about how to record an online broadcast, click Microsoft PowerPoint Help on the Help menu, type broadcast in the Search box, and then click Search.

Back to the top