WD2002: Conditional Field That References AutoText Entries Does Not Completely Update the First Time

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Article ID: 813815 - View products that this article applies to.
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SYMPTOMS

When you update a conditional field that is contained in a document that was created in an earlier version of Word (for example, Word 2000), and the conditional field references AutoText entries, the new results of the update may not display the complete contents of the AutoText fields. If you update the conditional field a second time, the complete contents are now displayed correctly.

For example, if you open a Word document that contains a conditional field similar to the following, the field results display the results of the previous update:
{ IF "Y" = "N" "True" "{ AUTOTEXT NAMEI() }, { AUTOTEXT ADDRESS() }" }
When you select the conditional field and then press F9, the field is partially updated. If you press F9 a second time with the conditional field selected, the complete results of the field update now appear.

Note If the field code of the conditional field appears instead of the results of the field, press ALT+F9 to switch to the results of the field.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
   Date         Time   Size       File name
   ----------------------------------------------------------
   28-Feb-2003  14:24  3,005,024  Winwordop.msp  (Client)
   28-Feb-2003  15:55  8,296,120  Winwordff.msp  (Full file)

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time       Version       Size         File name     
   ---------------------------------------------------------------
   08-Jan-2003   10:55:46   10.0.4721.0   10,182,656   Winword.exe
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 813815 - Last Review: February 27, 2014 - Revision: 4.2
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix KB813815

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