STOP 0x0000008E error message on a blue screen and your computer does not enter hibernation or standby after you remove an IEEE 1394 storage device

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Article ID: 813818
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Symptoms

You may experience one or more of the following issues after you remove an IEEE 1394 storage device, such as a CD-ROM or external disk drive, from your Windows XP Service Pack 1 (SP1)-based computer:
  • When you put your computer into hibernation, you may receive a Stop error message similar to the following on a blue screen.
    *** STOP: 0x0000008E (0xC00000005, 0x804EF844, 0xF89463FC,0x00000000)
  • When you put your computer into standby, the monitor turns off as expected, however the computer does not enter standby. The power indicator on your computer indicates that the computer is not on standby.

Cause

These issues may occur if the following conditions are true:
  • The hotfix that is documented in
    329909 IEEE 1394 Storage Device Detection Does Not Work When the System Resumes from Standby or Hibernation
    is installed on your computer.
  • You remove the IEEE 1394 storage device from your computer by using the Safely Remove Hardware feature (in the notification are of the taskbar, double-click the Safely Remove Hardware icon), and then put your computer into hibernation or on standby.

    Note The IEEE 1394 storage device is removed in Windows XP but the device is still physically connected to your computer.
  • Your application does a software disconnect of the IEEE 1394 storage device, and then you put your computer in hibernation or on standby, or the system goes on standby automatically.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name     SP
   ------------------------------------------------------------
   20-Feb-2003  17:04  5.1.2600.111   38,656  sbp2port.sys
   20-Feb-2003  17:04  5.1.2600.1172  38,656  sbp2port.sys  SP1

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 813818 - Last Review: June 20, 2014 - Revision: 4.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbdisplay kbdriver kbwinxppresp2fix kbfix kbbug KB813818

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