Article ID: 813908 - View products that this article applies to.
If a SCSI Mode Sense command (operation code 0x1A) is sent by using SCSI pass-through to an ATAPI CD-ROM device, you may receive a "Stop" error message on a blue screen and the computer may then stop responding or may restart. This may occur if the value of the Data Length field in the Mode Sense command is less than 8. Note that this problem occurs only with the 6-byte Mode Sense command (operation code 0x1A), not with the 10-byte Mode Sense command (operation code 0x5A).
This issue is caused by a problem in the Atapi.sys storage port driver.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name ---------------------------------------------------- 28-Jan-2003 14:54 5.0.2195.6659 86,960 Atapi.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 813908 - Last Review: February 1, 2007 - Revision: 1.9
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