Article ID: 814123 - View products that this article applies to.
When you are connected to a MN-500 base station using a wireless network adapter, the wireless connection drops and then reconnects every three to five minutes.
Note: When this behavior occurs, the Microsoft Broadband Network Utility (BNU) may indicate that there is nothing wrong with the wireless signal strength.
This issue may occur if the following conditions are true:
In Windows XP SP1, Microsoft changed the authentication process for networks that use 802.1X authentication. If the 802.1X authentication does not complete correctly, the connection is dropped. The MN-500 base station does not support 802.1X authentication. Therefore, the authentication is not completed correctly.
To resolve this issue, configure your wireless network connection so that it does not use 802.1X authentication.
For more information about how to configure Wired Equivalent Privacy (WEP) security settings for your wireless network, open the BNU, and then click Microsoft Broadband Network Utility Help on the Help menu.
Note: The wired equivalent privacy (WEP) key that the network adapter uses must be the same as the WEP key that the Wireless Base Station is using.
For specific information about the settings for the wireless network at your workplace, contact your system administrator. To learn how to enable 802.1X authentication in Windows Vista, follow the instructions in the "Enable 802.1X authentication" topic in Windows Vista Help and Support. To view the topic, follow these steps:
Article ID: 814123 - Last Review: September 29, 2011 - Revision: 4.0
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